Privacy Policy

Who We Are

Hello Beautiful Med Spa & Wellness Center ("Hello Beautiful," "we," "us," or "our") is a medical spa and wellness business located at 706 W Marcy Dr, Big Spring, TX 79720. This Privacy Policy describes how we collect, use, and protect information when you visit our website, book an appointment, or interact with us.

By using our website or services, you agree to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you contact us or book an appointment
• Health and medical information you share as part of your intake or treatment process
• Payment information processed through our secure booking and billing systems
• Communications you send us via email, phone, or contact forms

We may also automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and time spent on pages, through standard web analytics tools.

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments
• Provide and coordinate your care and treatments
• Process payments and send receipts
• Send appointment reminders and follow-up communications
• Respond to your questions and requests
• Send promotional emails or offers, if you have opted in
• Improve our website and services
• Comply with legal and regulatory requirements

Health and Medical Information

Because Hello Beautiful provides medical spa services, we may collect health-related information as part of your intake process. This information is used solely to provide appropriate care and is handled with the highest level of confidentiality.

We comply with applicable Texas healthcare privacy laws and take reasonable steps to protect your health information from unauthorized access, disclosure, or misuse. We do not sell or share your health information with third parties for marketing purposes.

How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• With service providers who assist in operating our business (such as booking software, payment processors, and email platforms), who are contractually required to protect your information
• With our Medical Director and clinical staff as necessary to provide your care
• If required by law, court order, or government authority
• To protect the rights, safety, or property of Hello Beautiful, our staff, or our clients

Cookies and Web Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze how our site is used. You can adjust your browser settings to refuse cookies, though some features of our site may not function properly as a result.

We use web analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymized data and do not identify you personally.

Text Message Communications

If you provide your phone number and consent to receive text messages, we may send you appointment reminders, confirmations, and promotional offers via SMS. Message and data rates may apply. You can opt out at any time by replying STOP to any message we send.

Data Security

We take the security of your information seriously. We use industry-standard encryption, secure booking and payment platforms, and access controls to protect your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security, but we work hard to protect your information.

Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information, subject to legal and medical record retention requirements
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without parental consent. If you believe we have inadvertently collected information from a minor, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out.